My son accepted something on msn messenger, and the norton anti virus 360 the said there was a w32.spybot.worm... it put it in quarantine.. not being computer literate i dont know wat it is.. wat it does.. how to remove it and is the pc safe to use for banking and such?? any help please

If Norton found it and placed the infectious file in quarantine then it is probably safe to say that you are ok.

To be sure, Have Norton run its scanner in safemode . It should be able to tell you if all is well then. If need be run it twice to make sure it is all gone.

To run in safe mode.
start your computer and immediately start toggling the F8 key to bring up the start-up page and choose to start in safe mode. allow your computer to continue to strat safemode till your desktop comes up black with icons and safemode in the 4 corners then navigate to the all programs > Norton and run the program.

All it to either quarantine or delete all that is found.

i pressed f8 when i turn the pc on but it didnt give mme the option to run in safe mode, it came up with generiac something or otherbut no option to safemode.. did i do it wrong?

Keep trying till it works. Do not just press and hold down or press only one time...toggle(press and release quickly, continuously) it quickly.

If you can not still get it to work then do this:

Start >run and type
msconfig
then use the enter button
in the pop up window choose the BOOT.INI tab
then select the multi(0)disk(0)partition(1)......in the window and it should open the greyed out boxes below the window...put a tic in the safe Boot box then click oK and reboot the computer. It will reboot and auto start in safemode.
After running the anti-virus and your anti malware/spyware applications in safe mode you will have to repeat the steps and uncheck the box to normally boot your system.

hi.. managed to start in safe mode but it wont allow me to run norton 360 in safemode...any other suggestions?? however my son did run a full scan after he accepted the virus..and it is still in quarantine..is it safe to leave it in there or is there a way where it can be removed permenantly?? im not good with pcs so any help is very m,uch appreciated

in norton go to the quarantine page and highlight or check the file and click to delete. It should remove it then.

Norton not running in safe mode just gives us another reason to keep from using this program.....any antivirus worthy of being installed should be able to run in safe mode...period and without question.

These are some other things that you can do to make sure the problem does not come back...

You will need to google these tools :

Malwarebytes (free version) malware protection
ATFcleaner ........cleans all temp files and prefetch files
spywareblaster malware protection
Ccleaner......free program to clean temp url files and history as well as temp files and also has a decent registry cleaner that should be used a couple of times a year.

manually remove all but the last system restore point.......if your system is running ok and everything seems to be just fine, then i recommend that you do this from time to time...
start > rt.click My computer > properties > system restore tab turn off system restore and reboot your computer and then navigate back and turn it back on. Bad files like to hide within the protection of the system restore file system and they need to be removed and this cleans the old files and crap out of your computer.

i did what you suggested.. quarantine says its been removed.. so many thanx.. hopefully i wont be back again in a hurry .. tam x