I want to restore my laptop to the factory settings. My laptop keeps freezing on me. when i try to use adware, it freezes. I tried using the windows live care scan and my computer froze. When it goes on screen saver, it freezes Can someone help me? i tried system restore but it doesn't work. I have teh cds.

William has written a nice tutorial on "Clean install of windows" I would recommend you to do this.

Tutorial link: http://www.syschat.com/clean-install...-data-564.html

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Hi,
Doesn't the Dell have a restore feature through the Dell entry under programs or such?
Usually they have a Dell partition on the drive.

Anyway,your problems may be due to
1.having to much garbage on your drive
2.too many services or apps running
3.not enough RAM

Start with a good clean,then defrag.
Use Safe Mode if the cleaners will run under it.
You could use F8 on startup or type msconfig.msc in the Run box
or use a little app called BootSafe BootSafe - Makes rebooting in Safe Mode a Snap!

After that stop unneccesary services especially the Indexing Service.

Good luck.

Pete.