Hi Martin,

Well, I tried it again to no avail. In my email, I stated that my Windows CD's are OEM from E Machines. I have heard that the OEM disks do not have repair on them and that you have to get them separately from Microsoft.

Anyway, as you asked, here is what I get on the screen when I boot from the CD:

Microsoft Windows Setup Menu

1. Restore Windows XP
2. Boot to command prompt from CD

(at the bottom is the following)

F5 = Safe Mode Shift + F5= Command Prompt Shift F8=Step by step configuration (n)


As I mentioned in the email, I tried the command prompt but to would not even recognize the C drive. The prompt was for the A drive

I notice them when I hit Shift+F8, it changes the (n) at the end of it to (y).

In April of 2006, my hard drive crashed. I got a new one and has to install XP again. I also noted that it gives you no option but to format the hard drive.

So, if it is necessary, do I have to get the repair files from Microsoft?

I also ran CHKDSK from safe mode and it did it when I restated. It came through clean. My Virus software scan my computer every night along with a spyware scan fro PC Tools Spy Doctor. I also update my definitions in both programs at least twice a week. The virus scan is clean and I get a list of spyware to remove each morning.

So, that's where I am at. This is such a hassle for me and I would like to thank you so very much for all of your help. I will be watching for more ideas.

Thanks again,

Don

You can dowload a file to create 6 floppy disks for XP from here: http://www.syschat.com/download91.html. Once all the disks are loaded you can access the recovery console.

Check to see if there are any files pending and delete them by going to C:/Windows/System32/Spool/Printer and double click on the printer in 'Printers and Faxes' and delete any files pending there. Try running the printer again.

If your still getting the same problem, run the task manager and stop the service spoolsv.exe. This is an hidden file so make sure you have the 'Display hidden files and folders' checked by going to the Control Panel and then Folder Options and click on the view tab and check the Show hidden files and folders box. There should only be one spoolsv.exe and it should only be in the system32 folder as a hidden file. When you found it delete it and check the window again as some system files once deleted are automatically replaced by windows. Go to your printers and uninstall them from the add/remove programs section in the control panel and then delete the printers from the printers and faxes section.

Restart your PC using the six diskettes and load the recovery console and then do the disk check again. When it's finished, exit and restart your PC and when it's up and running again run task manager and see if the spoolsv.exe is there again.

Re-install your printers and see what happens.

You might want to search for spoolsv.exe after you've displayed the hidden files and folders to make sure there is only one copy.

You haven't got a Dell by any chance?!

Regards

Martin

Hi,

sorry to jump in here in the middle but what printers do you have installed? The error message you mentioned in the 1st mail strongly suggests that it's a corrupted or "mis-installed" printerdriver that't the culprit. For a generic fix (complicated but doable, have done it meself in the past with a Canon MP) check this KB article from MS:

"Spooler subsystem app has encountered a problem and needs to close" and "Operation could not be completed" error messages

Tell us what printerdrivers you have, maybe someone has experience with some of them...

/Petri

Hi William

What has XP's Recovery console got to do with the price of eggs ?

The fault is with the Printer or Printer Driver, not XP

if you have a problem, mail me personally

Thanks

Roger

dunno, my only post in this thread was:
which i meant as stop the process, uninstall the driver and re-install.

I did not mention the Recovery once, do not slander members who have done nothing wrong.

Also mailing you personally might be great, but it does not help the forum, which is how people find help in the first place. Personally i like getting several views on a topic rather than just one, sometimes there is more than 1 right answer to solving a problem.

__________________

</Dream In Code>
-William. § (marvin_gohan)

We can see that frustration is beginning to rear its toothy grin

The first place I start with any problem or error message is to type it into google...which I just did "spooler subsystem app has encountered a problem and needs to close" Apparently, there are up to 540 hits touching on these exact words and this topic...one of them should have an answer. Independent of that search, I went to search RAW errors and found the first couple to possibly be helpful, depending on the exact nature of the issue...then there is the last note, which is my own case, and noted previously in url #3. Good luck...

1. Anything here help... Microsoft Corporation
2. How about: ACC97: Cannot Print Black Lines on Report When Spool Set to Raw "If you want to have black lines print on your report and gridlines print on your table, query, or form in Datasheet view, change the spool setting of the printer to EMF (Enhanced Metafile format).
3. Or, here...Spool Settings (EMF/RAW) The following is covered on this page, with images to help...and is what my settings are like in XP Home...

My printer is set up so: Enter your Printer setup off the Control Panel...then go to Properties, then to Advanced, then down at the bottom you may see "Print Processor," tap on it...over in the right frame you will see the "RAW" references...these are spooling commands... Tap on each item in the left pane under "Print processor" ...to be sure that RAW appears under each setting...close it up... Go back to the Advanced tab and be sure the "Spool print documents" ...is ticked off and the "Start printing immediately" is ticked off and below, tick off "Print spooled documents first," and "Enable advanced printing features" ...

Any help?

I don't quite have enough information to tell you what you need to do. Was this something that occured out of the blue? Did your windows update anything? Did you update the printer drivers? What kind of printer are you using and how is it connected? Is there any special software that the printer uses?

If any update was made on the printer drivers, then you might have to step back a version. If there is any special software the printer came with that is installed (and I don't know how it would effect the Spoolsv.exe), then it may need to be uninstalled. Connection problems I imagine wouldn't cause any errors regarding the Spoolsv.exe, but then who knows, maybe by the domino effect... You using Network, USB, or good old parallel?

I would think that would be your last choice right after the drastic step of running a system restore.

Have you emptied the contents of your spool directory?

First do this:
Start | run
type in "net stop spooler"
Then delete all files in the folder "C:\windows\system32\spool\PRINTERS" this will clear any offending job you have. Please note if you have changed the location of your print spooler folder you need to clear the proper folder out.

Now restart the spooler:
Start | run
type in "net start spooler"

Good Day

Take a look at: Troubleshooting general printing problems in Windows XP

when you post the same link 3 times in a row in separate posts... that is spamming a thread.

__________________

</Dream In Code>
-William. § (marvin_gohan)

Who's spamming...me? Don't know what you are referring to...

...Al