firewall problems

chris30 · #1 (**permalink**) 10-11-2006, 06:11 PM

im having problems installing norton or zone alarm......they download but then they come up with an error? i have checked for viruses,deleted temp files..... all i can think is that 1 of the kids have changed a setting,can any 1 pls help?cheers

Sami · #2 (**permalink**) 10-13-2006, 01:30 AM

Hi Chris,

Can you please let us know what kind of errors are getting?

chris30 · #3 (**permalink**) 10-13-2006, 05:10 AM

hi,the error i get when i try and install zone alarm is -zone alarm has encountered a problem and needs to close,sorry for any inconvenience. and the norton downloads then extracts then nothing happens? i have got a firewall but not really happy with it,it is jetico persoonal firewall. cheers for your help.

Sami · #4 (**permalink**) 10-14-2006, 01:12 AM

Hi Chris,

Sounds like a spyware or malware problem download and run HijackThis and check the log file for any malware.

chris30 · #5 (**permalink**) 10-14-2006, 01:03 PM

i downloaded hi jack and run a scan and saved it do you want to have a look at it?

Sami · #6 (**permalink**) 10-14-2006, 03:14 PM

Yes sure, please attach the file to this post.

chris30 · #7 (**permalink**) 10-14-2006, 03:33 PM

Logfile of HijackThis v1.99.1
Scan saved at 18:01:00, on 14/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5346.0005)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVG Free\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG Free\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG Free\avgemc.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Jetico\Jetico Personal Firewall\fwsrv.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\PROGRA~1\Grisoft\AVG Free\avgcc.exe
C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\IncrediMail\bin\IncMail.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\DOCUME~1\chris\LOCALS~1\Temp\Temporary Directory 1 for hijackthis-.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://google.icq.com/search/search_frame.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = ICQ.com Search Results
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Tiscali Broadband
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Windows Live
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Windows Live
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = Yahoo!
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Burn4Free Toolbar Helper - {F8E5CA21-C27B-43e7-B2BE-4CA93C9F9A1F} - C:\Program Files\Burn4Free Toolbar\v2.0.0.5\Burn4Free_Toolbar.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: Burn4Free Toolbar - {70DE7956-479D-4eb7-8641-2B45774C350E} - C:\Program Files\Burn4Free Toolbar\v2.0.0.5\Burn4Free_Toolbar.dll
O4 - HKLM\..\Run: [LXCFCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCFtim e.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [adiras] adiras.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [JeticoPFStartup] "C:\Program Files\Jetico\Jetico Personal Firewall\fwsrv.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\regmech.exe /S
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG Free\avgcc.exe /STARTUP
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - Global Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_08\bin\ssv.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\cavemlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\cavemlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\cavemlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\cavemlsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {94EB57FE-2720-496C-B33F-D9353C6E23F7} - http://support.f-secure.com/ols/fscax.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{180A55A1-BAE9-43C8-B2B1-DDC744B21022}: NameServer = 80.225.255.50 80.225.255.58
O17 - HKLM\System\CS1\Services\Tcpip\..\{180A55A1-BAE9-43C8-B2B1-DDC744B21022}: NameServer = 80.225.255.50 80.225.255.58
O17 - HKLM\System\CS2\Services\Tcpip\..\{180A55A1-BAE9-43C8-B2B1-DDC744B21022}: NameServer = 80.225.255.50 80.225.255.58
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\msgrapp.8.0.0787.00.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\msgrapp.8.0.0787.00.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG Free\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG Free\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG Free\avgemc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: lxcf_device - Unknown owner - C:\WINDOWS\system32\lxcfcoms.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)

Sami · #8 (**permalink**) 10-14-2006, 04:46 PM

Your log file appears to be ok, with no spyware. That's good news.

Try installing other free firewall like Sygate Personal firewall or Ashampoo Firewall before installing other firewall make sure you disable your current (jetico) firewall.

chris30 · #9 (**permalink**) 10-15-2006, 01:24 PM

thanks for your time and efforts.

Operating Systems

firewall problems