To insert a file from your computer....

In the top tab of the reply window is an icon of a paper clip...just like in email attachments. Click the icon and a new window will appear to allow you to browse your computer to upload files from there or from a URL (website hosting service such as photobucket). Just add the file and click upload and it will become part of your thread/reply!

As to the other part of your problem...I will assume that there was no direct answer to your inquiry because it is being looked into by the admin as it is an issue they need to resolve and not from a member.

But to me, just because you didn't get the answer you thought you should have gotten is still no reason to start another tread on it....Have you hear of bumping? This is where you just post a "BUMP" reply in the same thread to move it back to the top position so someone else can get a look at it.

A bump reply will follow this post so that you will understand that this is the correct way to repost the same thread!