Thanks.... I certainly will continue trying. The download for the Ultimate upgrade is still in my digital locker, but for whatever reasons it is not downloadable and all the information about it is gone. I contacted help and support which then told me I need to contact the people over digital locker, which then told me I needed to contact Microsoft help and support. I was starting to feel like a tennis ball being bounced back and forth. I have yet to get any reason from anyone why my Ultimate upgrade is no longer available where I have read that it always is if it is in the digital locker. I will go back through my receipts and see what I can come up with..... it might even help to ask the store what to do that I purchased it from in the first place. I never really thought about that. Thanks again.