There are different ones out there that do this. It is called rogue software in that it infects your computer and then tries to get you to purchase their program to fix the infections.

Most can be fixed relatively easy but it is best to know exactly which one that you are dealing with.

Either post back with the name of the program that they want you to use or google it yourself for the way to fix the issues.

The IP address that is shown is really nothing at all . You need the name of the program.