Anything showing in the start > all programs should show up in the add/remove application. Why symantic/norton is not showing up there but is in the all programs section astounds me. They must have put in a fix to keep it from being installed from using that avenue....typical symantec/norton proprietariness in my opinion.

I once used norton/symantec programs (many years ago). In order to remove it back then there was 22 pages of scripting that had to be gone over line for line...I made up my mind then and there that that was too much.

Reformat and reinstall is about the only way to go now in order to truely clean your system from their crap!